Refund policy

How to ask for your money back, and what we do with the request.

Last updated 31 October 2026.

1. In short

Seal files are digital and delivered the moment you pay. We review refund requests case by case. Write to us within 5 days of your purchase. We reply within 3 working days.

2. How to ask

Email support@moebak.com with the subject Refund | Moebak Seal. Use the email address you bought with and tell us what went wrong. A request sent after 5 days is still read. We decide it on its merits.

3. When we approve

We approve a request in cases such as these:

• You were charged by mistake or more than once.
• A technical fault stopped you from using the builder or downloading your files, and we could not fix it.
• The product was not as we described it on the site.
• You have not opened or saved the builder.

We may decline a request when you have used the builder and received your files and nothing was wrong with them.

4. How the refund is paid

An approved refund is issued through Stripe to the card or payment method you used. Its arrival depends on your bank. It can take 5 to 10 working days. We turn off the builder link when a refund is approved.

5. Launch codes

A purchase made with a launch code at no charge has nothing to refund.

6. Orders we cannot fulfil

If we cancel an order because we cannot lawfully sell to your country, we refund it in full.

7. Your rights

This policy does not reduce any right you have under UAE consumer law, or under the consumer law of the country where you live.

8. Language

This policy is published in English and Arabic. If they differ, the Arabic version prevails for consumers in the UAE.